Refund Policy

This Refund Policy clearly defines the standardized rules for return applications, refund verification, fund processing and related service specifications for all orders placed on our website. The policy is formulated to protect the legitimate shopping rights and interests of all customers, ensure transparent and fair after-sales service procedures, and provide a stable and reassuring consumption guarantee for global users. All customers who complete purchases on our platform fully agree to abide by the complete terms of this refund policy. We adhere to the principles of customer priority, standardized process and efficient processing, and strive to solve all after-sales problems for users in a timely and reasonable manner.

1. General Refund Eligibility

We support customers to apply for product returns and corresponding refunds within a valid return window. All conventional products purchased on our website can apply for return and refund services as long as the products are kept in original condition, unused, unwashed, free of artificial damage, stains, scratches and deformation, and complete with original packaging, accessories and labels. We accept return requests caused by personal preference mismatch, inappropriate size, style dissatisfaction and other reasonable personal reasons, bringing customers a flexible and worry-free shopping experience.

To ensure the fairness of after-sales service and the normal secondary sales of returned goods, we do not accept return applications for products that have been worn for a long time, artificially damaged, modified, cleaned, or lost original packaging and accessories. In addition, products damaged due to improper personal storage and use will not be eligible for return and refund services. All return applications will be subject to unified inspection and verification by our professional after-sales team to confirm whether they meet the refund eligibility standards.

2. Return and Refund Time Rules

We provide a generous return service window for all customers. Customers can initiate return applications for eligible products within the valid return cycle after receiving the goods. Please complete the return application and send back the goods in accordance with the official process within the specified time to avoid overdue invalidation. After we receive and inspect the returned products to confirm that they meet the return standards, we will start the formal refund process without delay.

All eligible refunds will be processed within the standard refund processing cycle. The entire refund procedure is efficient and standardized, and the funds will be returned to the customer’s original payment account through the original payment channel. There will be no unreasonable delay or arbitrary deduction. Customers can check the refund progress and account arrival status through the order record page.

3. Fee and Cost Specification

In line with our consistent customer-oriented service principle, our platform provides global free shipping services for all orders during the initial delivery process, and all tariff and cross-border additional fees are fully borne by our platform. For eligible return and refund orders, we only process the refund of the actual product payment amount paid by the customer. Since the initial shipping and tariff costs are all undertaken by our platform, no additional shipping fee, handling fee or customs fee will be charged from customers, and there is no hidden deduction item in the whole refund process.

All refund amounts are calculated based on the actual order payment amount displayed on the website. The unified settlement currency of the platform is US Dollar, and all refund funds are settled in US Dollar to ensure transparent pricing and consistent refund standards.

4. Refund Process Guidelines

Customers who need to apply for a return and refund shall first submit a service application through the official customer service channel on the Contact Us page, and truthfully feedback the product situation and return reasons. Our after-sales staff will guide customers to complete the return operation step by step, including sorting out product information, confirming return eligibility, and obtaining the official return shipping address.

Customers need to pack the returned products completely and safely, send the goods back in accordance with the specified return address and requirements, and retain the return logistics information for verification. After the returned goods arrive at our designated warehouse, the professional inspection team will check the product integrity, packaging completeness and usage status strictly in accordance with the return standards.

Once the returned products pass the official inspection, the system will automatically enter the refund processing process. After the refund is initiated by the platform, the funds will be returned to the original payment channel within the prescribed time. The specific account arrival time may have a slight floating difference due to the processing rules of different payment institutions, which is within the normal service range.

5. Special Situation Processing Rules

If the customer receives wrong goods, missing accessories or defective products caused by platform shipping errors or product quality problems, we will provide priority after-sales processing services. After the customer provides valid picture or video proof, we can provide free return service, exchange service or full refund service according to the actual situation, and bear all related processing costs caused by platform errors.

For orders that have not been shipped after payment, customers can initiate a cancellation and refund application at any time. We will review the application in a timely manner and complete the full refund processing for eligible unshipped orders to fully protect the customer’s capital safety.

If the return application is invalid due to overdue application, damaged goods or non-compliant conditions, our customer service team will truthfully feedback the verification results to customers, and provide reasonable solution suggestions according to the actual situation to properly solve user problems.

6. Service Commitment

We have always maintained a rigorous, sincere and responsible attitude in all after-sales refund services. All refund rules are open and transparent, with no hidden terms, no arbitrary restrictions and no unreasonable deductions. We strictly implement standardized after-sales processes to ensure that every customer’s legitimate refund demand can be fairly and efficiently responded to and processed.

If customers have any questions about return eligibility, refund progress, fund arrival and other related issues, they can contact our professional customer service team through the Contact Us page at any time. We will provide one-on-one professional consulting services and problem-solving guidance to ensure every customer enjoys a secure and satisfactory shopping experience on our platform.